TM
Thalita M
1 reviews | Active since May 2017
21 Oct 2017, 16:00
False Selling
Good day
Mtn approached me over the phone offering me a contract phone which is Huawei P8 2017 and I agreed to take the contract.Everything was finalised over the phone with their consultant.Delivery was organised for me but when I receive the phone on Friday (20/10/2017) it's not the phone that they promised me it's an old Huawei P8 model that I once use.I called their customer Care line immediately they said they are transferring me to the consultant then they left me on the phone alone for almost 30 minutes I ended up ending the call because no one is able to assist me,they way they used to call me about the offer almost everyday I am angry because now they got a sale they don't care anymore.Now I am stuck with a wrong phone no one from Mtn is willing to assist me.
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MTN South Africa's replyOfficial
25 Oct 2017, 15:22Dear Thalita
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 Oct 2017, 15:22
Official
Dear Thalita
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,