KH
Keneuwe H
1 reviews | Active since May 2016
04 May 2016, 08:26
FALSE SALES!!!
I am being billed R1969.19 for this PACKET SWITCHED DATA CALLS making my monthly invoice R2503.87. This is not the first time I am being charged this and the last time I went to your MTN store in Mall @ Reds those assistants did not even help me. I went there with my contract and I asked them to tell me where does my contract state that it's uncapped and they could not even find that clause anywhere on my contract. They said they would log a query which they didn't. So much for having assistants that can't even assist on a simple query logging. I refuse to pay this bill because as far as I know I requested for a capped contract and the shop assistance that "assisted" me told me I will not be paying anything more than R258.99, however now I am being billed these ridiculous amounts. Why are you selling us false contracts which are not what we initially wanted??? How many more other people are you billing these ridiculous amounts??? It is your responsibility as a service provider to let me know as a customer the full package that you are selling me and state it on my contract. As far as I am concerned nothing was said to me about extra charges so I totally DO NOT understand these charges you are charging me. Last time I was charged this Packet Switch Data Calls I had loaded my own data, so I was charged for loading extra data??? MTN is ripping its customers, this is ****************.
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Replies (4)
MTN South Africa's replyOfficial
05 May 2016, 09:41Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 May 2016, 09:41
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
KH
Keneuwe H's updateReviewer Update
05 May 2016, 10:35Good Day Ayanda,
My cellphone number is ***.
Regards
Keneuwe
KH
Keneuwe H's update05 May 2016, 10:35
Reviewer Update
Good Day Ayanda,
My cellphone number is ***.
Regards
Keneuwe
KH
Keneuwe H's updateReviewer Update
11 May 2016, 10:01Good Day,
I spoke to one of you call center consultants, Masichaba Melato, and she informed me that I am on an open contract and she explained to me what an open contract is. I had a look at my contract that I signed and it does not state anywhere on it anything about an open contract. She also pointed out that I am on a Broadband contract and made it seem like it's my fault that I did not know that being on a Broadband contract means that I am automatically on an open or unlimited contract. When I asked for further assistance on this matter as I am disputing the open contract she said I must go back to the store where I purchased the contract. The very same store where I went to with my complaint and they did not assist. I am struggling to understand who is supposed to help me on this matter seeing that I do not get help from your stores nor from the call center.
Regards
Keneuwe Hlahane
KH
Keneuwe H's update11 May 2016, 10:01
Reviewer Update
Good Day,
I spoke to one of you call center consultants, Masichaba Melato, and she informed me that I am on an open contract and she explained to me what an open contract is. I had a look at my contract that I signed and it does not state anywhere on it anything about an open contract. She also pointed out that I am on a Broadband contract and made it seem like it's my fault that I did not know that being on a Broadband contract means that I am automatically on an open or unlimited contract. When I asked for further assistance on this matter as I am disputing the open contract she said I must go back to the store where I purchased the contract. The very same store where I went to with my complaint and they did not assist. I am struggling to understand who is supposed to help me on this matter seeing that I do not get help from your stores nor from the call center.
Regards
Keneuwe Hlahane
KH
Keneuwe H's updateReviewer Update
01 Jul 2016, 12:30I got a response with the way to resolve the issue
KH
Keneuwe H's update01 Jul 2016, 12:30
Reviewer Update
I got a response with the way to resolve the issue