1 reviews | Active since Sept 2013
False Sales
Last year MTN was running a promotion for ZTE phone via their contracted promotions company. the sales person told me that the contract will cost me R56.00 a month all inclusive. to my suprice the first debit order was of R250 . i contacted MTN via their FB page and was told to leave my details and they will get back to me. days after a lady called from the promotion Company and told me that the was a mistake and the working on fixing it. apparently MTN is charging its costumers promotion fee. i agreed to wait and see. sec 3rd month it deducted +_1000 cos i keep reversing my debit order this just proved that nothing is fixed and they letting us pay for things we did not agreed on.. i later then Called MTN in January i wanted to pay off this contact because of how things are handled. people from call centre are giving me settlement amount based on the R250 per month that i did not agreed on and that MTN promised to fix. as i type this My credit record will be ruined because of the bad sales that happened that i refused to pay.. Can MTn please attend to this and clear my name i want to settle this stupid account.
Dear Ivonia,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the incorrect billing.
Your MTN account was credited with the difference of the amounts that you were billed for Oct, Nov & Dec 2017. However your account is with the legal department therefore we are unable to correct the package. This is because you were not making payments of R56 on the account as per the contract.
We have referred the matter to the relevant departmentas urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Ivonia,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the incorrect billing.
Your MTN account was credited with the difference of the amounts that you were billed for Oct, Nov & Dec 2017. However your account is with the legal department therefore we are unable to correct the package. This is because you were not making payments of R56 on the account as per the contract.
We have referred the matter to the relevant departmentas urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Ivonia,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the incorrect billing.
Your MTN account was credited with the difference of the amounts that you were billed for Oct, Nov & Dec 2017. However your account is with the legal department therefore we are unable to correct the package. This is because you were not making payments of R56 on the account as per the contract.
We have referred the matter to the relevant department urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Ivonia,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the incorrect billing.
Your MTN account was credited with the difference of the amounts that you were billed for Oct, Nov & Dec 2017. However your account is with the legal department therefore we are unable to correct the package. This is because you were not making payments of R56 on the account as per the contract.
We have referred the matter to the relevant department urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
