False representation by call center agents

As a loyal customer of MTN , I have been very displeased with their ********* ways their call center agents have decided to make a sale . A call centre agent contacted for an upgrade where I would pay R250 per month for a router. To my Suprise they started deducting R700 which I had not agreed to. I then tried to go to an MTN store and was told they cannot assist as i took the contract online. The poor service I have received is appalling for a loyal customer. I have been trying to resolve the issue for months with no assistance and they keep forwarding a bill that is now affecting my credit record. I understand people need to make sales, but not at the expenses of customers through lies!!!!

I would never recommend anyone to take a contract with MTN!!!!!