DF
Dirk F
1 reviews | Active since Aug 2016
23 Jan 2019, 09:30
FALSE PROMISES - MTN
I have already posted a complaint on hello peter, after which MTN rep**** that i will have an answer by Monday 21 Jan 2019. It is now 2 days later, and still no answer.
i will post MTN's Reply hereunder.
in short: been waiting for weeks now for an answer to my new application. no customer service whatsoever.
Official business reply Good day Dirk,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our sales department has confirmed that you called in this morning and an application has been processed for you, feedback will be provided on Monday.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele Mazibuko Complaints Management Team
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
24 Jan 2019, 08:47Good day Dirk,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply24 Jan 2019, 08:47
Official
Good day Dirk,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
24 Jan 2019, 08:47Good day Dirk,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply24 Jan 2019, 08:47
Official
Good day Dirk,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,