<p>i was at the MTN store at 7am this morning in order to ensure i am one of the first people to receive the new iPhone 7, upon arrival i was informed that the stock has not arrived for the iPhone 7 Plus, this was already unacceptable but i understood and was put on a "Waiting List", i received a call from a consultant telling me that they have received stock for the iPhone 7 Plus Jet Black and i can come pick it up. i immediately left and upon arrival was told that there was no stock again, i looked over on one of the tables and another client has received the phone and was busy upgrading to it, i want to know why as a customer of 10 years, spending R2000 a month on contracts was i not prioritised and someone else could get theirs before me even after i "Reserved" the device, i find this infuriating and unacceptable</p>
Good day Derek,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
The matter has been escalated to the senior management team of the store in order for the stock issues to be addressed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Good day Derek,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
The matter has been escalated to the senior management team of the store in order for the stock issues to be addressed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
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