False Pretences

I was informed that I could qualify for an upgrade on 13/07/2023.I contacted the *** to find out whether the promotion of the Samsung A54 with the R1000 mastercard voucher,I was informed yes . i then proceeded to do the upgrade.I recieved the parcel today 19/07/2023, and I immediately checked for my voucher which was not there. I contacted MTN immediately and I have since been sent from pillar to post. After the 5th attempt to MTN ,I was told that I first have to see if i qualify for the voucher.

Being a customer of MTN for 12 years, i have always been happy with the service delivery , however within the last year the perception of the brand has really taken a down turn.

I am not happy being misled and sold products under false pretences.