HL
Henrietta L

1 reviews | Active since Mar 2018

05 Mar 2018, 09:41

FALSE MTN ACCOUNT

My complaint about MTN is that there is an account listed on my Transunion report (credit bureau) yet I have never had an account with MTN. I had a prepaid account which is currently not in use. This has increased the number of accounts I have and affects my credit rating. I want MTN to remove this information from Transunion and send me a confirmation thereof.

0
Replies (2)
MTN South Africa
MTN South Africa's reply07 Mar 2018, 14:10
Official

Dear Henrietta ,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of this dispute.

We need you to please submit a SAPS affidavit detailing your dispute and a certified copy of your ID copy. Send this to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply08 Mar 2018, 12:57
Official

Dear Henrietta ,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of this dispute.

We need you to please submit a SAPS affidavit detailing your dispute and a certified copy of your ID copy. Send this to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,