1 reviews | Active since Jun 2013
False marketing & No Client Centricity.
I went onto MTN's website & saw that they have the Samsung A5 going for R265pm *24months on Flexi 110 so I followed the process as I wanted to do an upgrade only to find out that their consultant whom I spoke to around 03:50 on Friday 14.01.2016 a guy by the name of Mzize tells me its R300+ a month, I explained to him that it shows on their website then he proceeds to tell me & I quote : \This thing about wanting to prove a point that it says this & that on the website"then I stopped him because he was not willing to validate what I told him & to me its false marketing. I still have the add that I saw where the price is R265pm *24months on flexi 110.<br> <br> I am really disappointed in MTN for not being able to honour what they offer their clientele & then turn around & says oh no we sorry that's not the price"
Thank you for your post.
Please accept our apologise for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that I have spoken to the MTN Direct Supervisor and she has comfirmed that Musa will contact you shortly for further assistance.
Once again kindly accept our sincere apologies.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
Please accept our apologise for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that I have spoken to the MTN Direct Supervisor and she has comfirmed that Musa will contact you shortly for further assistance.
Once again kindly accept our sincere apologies.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,