False Marketing and over Billing

<br> As we were going through the process I specifically asked if I would be informed if I have reached my limit. My husband is witness to this, she said YES. As she was in a hurry to get the application done, she showed me where to sign on the contract and I did sign - UNDER THE IMPRESSION THAT I WILL BE INFORMED WHEN MY LIMIT IS REACHED AS PER HER WORD...<br> The ONLY reason I took this \deal"was with the condition that I would be informed of my limit being reached. <br> All along it has been fine up until August where MTN deducted R400 extra off of my account?! When I called the call centre they informed me that I used the funds and that they cannot refund me...my reply being that IF I KNEW I REACHED MY LIMIT I WOULD NOT HAVE USED THE MONEY. as I was informed by your consultant I would be advised when my limit is reached.<br> <br> A week later and Still no response and no answer on the phones!! So you work at a loss and then deduct extra money of clients accounts to make up the loss??? What a way to do business"