JJ
Jeff J
1 reviews | Active since Jun 2013
27 Jun 2015, 12:17
? FALSE MARKETING ?
Hi there<br> <br> I, and many of my colleagues are SAMA (South African Medical Association) members and we 'apparently' qualify for a 18 % discount on new/upgrade contracts. <br> However, no one in store (in East London) and no one in the call centre knows about this...<br> The two numbers given to us in the SAMA booklet - one number doesn't exist and there is no answer from the second number.<br> Can someone who knows about this deal get back to me please. <br> Is this a valid discount or is this false advertising? SAMA still seems to think we qualify for this discount. <br> <br> Please contact me via email/cell...<br> Thank you!
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MTN South Africa's replyOfficial
09 Jul 2015, 10:14Hello winegumsrsa,
We do apologize for the delayed response to your post and for the breakdown in service experienced.
Our stores most handle consumer queries and not corporate queries. We will need to verify if there are any discounts available for members of the South African Medical Association.
We've escalated the matter to our Corporate Division with your details and requested that you be contacted with feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post and for the breakdown in service experienced.
Our stores most handle consumer queries and not corporate queries. We will need to verify if there are any discounts available for members of the South African Medical Association.
We've escalated the matter to our Corporate Division with your details and requested that you be contacted with feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 10:14
Official
Hello winegumsrsa,
We do apologize for the delayed response to your post and for the breakdown in service experienced.
Our stores most handle consumer queries and not corporate queries. We will need to verify if there are any discounts available for members of the South African Medical Association.
We've escalated the matter to our Corporate Division with your details and requested that you be contacted with feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response to your post and for the breakdown in service experienced.
Our stores most handle consumer queries and not corporate queries. We will need to verify if there are any discounts available for members of the South African Medical Association.
We've escalated the matter to our Corporate Division with your details and requested that you be contacted with feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,