TC
Theolen C

1 reviews | Active since Oct 2015

03 Oct 2015, 06:36

False Marketing

I am a customer of MTN for several years and always believed they were the best network but after numerous calls over the years and finding that their employees are not well educated with the product knowledge of the network today I see that I think I have had enough. I dialled *141*2# to buy a data bundle for 24 HRS and on the USSD it stipulates R40 UNCAPPED. As I am from telecomms I called 808 to verify this and was advised by a very helpful lady who advised that the bundle is NOT UNCAPPED and after I would use 150MB thereafter I would be BILLED for further usage. I am appolled at this as I believe this is false advertising and this is to trick customers. I would really appreciate a reply as to when the USSD will be corrected so non of the MTN customers fall into this trap.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Oct 2015, 11:16
Official
Hello TheolenC,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that with the 24 Hour bundle, the customer is provided with an uncapped data that is valid for 24 hours after activation. A fair usage policy of 150MB will however apply, after 150MB is reached you get throttled to 128kbps for the remainder of the 24 hours.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,