1 reviews | Active since Mar 2009
False ITC reporting resulting to application decline
I went to mtn in forest Hill today to apply for a Samsung tablet for my son.To my surprise my application was declined based on false information regarding my mtn account.i was told I am in arrears and I am not.I went to apply with another service provider and they told me the same story regarding my mtn account.i contacted mtn call centre and it was confirmed that my account is up-to-date but mtn seems to be sharing false information about me.i am very disappointed as I wanted the tablet for my son as he needs it for school on Monday.My contract account with mtn is ending end of December and I am now reluctant to renew because of the false information they choose to share with credit beauraux about my payment record.I am truly disappointed and embarrassed with how you are handling my account.I was also informed that on the mtn systems it shows that the account is under business whilst I was given permission by my employer to take over the account.All documents were submitted.Get your house in order Mtn otherwise your negligence will make you lose business.
Good day Nonyameko .
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
A request has been sent to our legal department in order for the matter to be corrected, you will be contacted shortly.
REQ:***
Regards,
MTN S.A
Best regards,
Good day Nonyameko .
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
A request has been sent to our legal department in order for the matter to be corrected, you will be contacted shortly.
REQ:***
Regards,
MTN S.A
Best regards,
