False Information, Unhelpful Staff, Useless Customer Service S****s, Awful Customer Service

<p>To firstly be told on 28 Feb that I can leave one store and come back again as the deal we have is valid till 31 March, to then return to a store and rudely be told about an email that the staff received saying they cannot honour it as they received an email that it ended 28 Feb. To then be referred to another store 200 metres away because the current store has rude staff but refer me to a 'better' store but both are MTN. Strange that even their own staff feel like I do. This pretty much sums up my experience and MTNs service already. To be yelled at in front of other clients because they received an email and I must now understand this because that is the professional answer MTN teaches its staff. Well I did not get that email, and I feel that yelling at me and walking away is enough to be disciplined, but who knows maybe thats the norm. </p> <p> </p> <p>The next store (3rd One) Enquire for 1 hour about a product to then only be told afterwards that a colleague received an email the deal is over. Ok, what else do we have if the deal expired, Not one mention of no stock at all the stores or any committment to follow up on the bad service. So because the deal is expired I sign for a different deal. And I leave. I return home and read that the booster deal is valid till stocks last and it does not have an expiry date. So I email someone I thought works in customer service but just proved that being at work is a job and salary will be paid irrespective if the client is heard or not. Selective reading, nonchalant responses. I have to ask that they phone me, a mistake indeed, the person raises their voice, doesn't listen and pretty much chooses to act like the rude store staff, even promising to phone back in an hour but does not. Theres more but I would rather leave it at they don't care. </p> <p> </p> <p>So MTN does not even want to meet me halfway at any point with their false advertising, misleading staff, rude staff, bad service, lack of customer support. I feel thats shocking and even gave them some tips to help resolve my query. I keep getting met with, 'you signed' 'its an internal matter' 'we comply' but they don't and its not, and you don't care. </p> <p> </p> <p>Would you treat yourself like you did me? Would you give those same responses to your CEO if he mystery shopped and asked about the deals. Would you phone your CEO with tons of excuses and not read his emails like you did mine. Would he have had to ask 3 times to phone and stop emailing because you don't understand? </p> <p> </p> <p>Anyway to end off. I have pretty much had it upto my neck and will definately keep promoting my bad experience as far and wide as possible. Enough bullying by larger companies, with out us you won't have any contracts. </p> <p> </p> <p>Regards, </p> <p>Your unhelped, unsatisfied client</p> <p> </p>