False Information to make sales for MTN call center agents.

I have had a VERY frustrating and unpleasant experience with MTN as my service provider. After being sold a minutes package mid last year. I asked the agent if this would not affect my upgrade. He assured me this would not. December I opt to now upgrade and seems this is NOT the case. I was unable to upgrade at istore due to this system that only they can override yet still they don't even have the device I was wanting. I have since requested the call recording where I was assured this wouldn't take place. On 25 December I was advised investigation is taking place and I would receive the outcome within two working days. 13 working days later i find myself still making follow ups with minimal responses. I didnt mention that MTN is taking no responsibilty with this and advised MONDO the call center agents company to respond. I DO NOT pay MONDO I pay MTN. In the same light MONDO hasnt even been helpful either in this process.

Another instance, on January 5th I emailed them to cancel my insurance and confirm this was done. Few days later I sent a follow up and today again i sent ANOTHER follow up 168 hours later yet they endevour to respond to us within 24 hours????

Am I not being taken seriously as a paying customer???

Frustrated Paying Customer!!!!