HM
Hlanga M
1 reviews | Active since Nov 2015
03 Nov 2015, 18:48
False information to customers as I brought a z3
I receive a bad service and their consultant misplaced the headset when he unpack and now telling me they can't change the phone without then and the so cold manager Kyle was busy giggling with on coming friend, phone was bought on cash
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 13:55Hello Hlangaz,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Thank you for taking my call earlier. As discussed, we have now escalated the matter directly to the Regional Manager for the area and requested that they resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Thank you for taking my call earlier. As discussed, we have now escalated the matter directly to the Regional Manager for the area and requested that they resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 Nov 2015, 13:55
Official
Hello Hlangaz,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Thank you for taking my call earlier. As discussed, we have now escalated the matter directly to the Regional Manager for the area and requested that they resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Thank you for taking my call earlier. As discussed, we have now escalated the matter directly to the Regional Manager for the area and requested that they resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***