False information provided

Good afternoon

I upgraded to a new 12 month contract on 8 September 2023. The agent that signed me up said I should be able to use my Anytime data within the hour after upgrading. To date, I still can't make use of the data. She told me I would be given Prorated data before allocation can be done on the 12th of September 2033. After a dozen of calls on Saturday, I was then told that I only have Promotional data to use, which I couldn't because I was out of town and had left my router.

I need the call to be listened to and given the correct information because each time I call, I'm transferred from one department to another. Your service champions are excellent with call avoidance.

This whole thing has caused me a lot of inconvenience throughout the weekend as I had to purchase data to navigate my way in a town I was not fami**** with. I then had to spend my money to buy data. My partner also couldn't work (delivery job) the entire weekend because he didn't have data. I need to compensated for all of this. We have load shedding and I normally use the data to hotspot on my phone via datashare but I couldn't because of incorrect information provided because of a sale!!!!

The reason why I didn't even notice that my previous contract came to an end was because I was running around going to the hospital due to my mother being ill, she ended up passing away on the 15 August. If I wasn't preoccupied, I I would have renewed my contract in time to avoid all of this from happening.

Number in question *** ID 860910 **** 089

Please may I have urgent feedback on the above.

Regards Hilda Maleka

Y'ello Motshidisi Maleka

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The above is an email I sent on 11 September and there's been no acknowledgement of receipt so this is the best route to take.