JB
Justin B
1 reviews | Active since Oct 2010
04 Apr 2016, 17:02
False Information on Website
My last MTN contract expired 3 or 4 years ago. Since then I have been operating on a month to month basis. The MTN packages have changed quite a bit since I signed up, so I would like to move to a new package and get better value. Problem is that MTN will not allow me to migrate to a different package without signing a new contract. I have a perfectly capable device, so I don't want a phone form them. <br> <br> MTN's website lists the validity period for their \Anytime\" contracts as 6,12,18 or 24 months. Becuase I don't want a device, I decided to sign up for 6 month contract. I phoned MTN SP ***) and was told I have to go to a store. I went to the closest store and was told it was a franchise and as a result does not do 6 month contracts. They directed me to the closest MTN owned store. The staff there also said they do not offer 6 month contracts and said I should phone the call centre *** again).<br> <br> I have gone full circle and no-one at MTN can assist me to sign up for a 6 month contract as indicated on the MTN website. Why is a website showing an option that no one at MTN even knows about, let alone assist with?"
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
05 Apr 2016, 07:49Hello JustinBro,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Sales division to assist with package that is in line with your choice. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Sales division to assist with package that is in line with your choice. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply05 Apr 2016, 07:49
Official
Hello JustinBro,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Sales division to assist with package that is in line with your choice. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Sales division to assist with package that is in line with your choice. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
JB
Justin B's updateReviewer Update
05 May 2016, 08:19Someone from MTN did call me. I explained the issue to him and he promised to investigate and get back to me. That is the last I ever heard from anyone at MTN.
JB
Justin B's update05 May 2016, 08:19
Reviewer Update
Someone from MTN did call me. I explained the issue to him and he promised to investigate and get back to me. That is the last I ever heard from anyone at MTN.