1 reviews | Active since Dec 2015
False Information + no Action taken = bill
There are a number of issues I have with the V&A store & the call centre<br> <br> 1. Between the two different & false information has been supp**** to me about whether or not I have a data bundle resulting in me not loading a new one and subsequently being charged for data = 3 x my normal amount<br> <br> 2. I then had a usage set on my phone and the guy I dealt with never loaded it so I have been charged again. <br> <br> 3. Bad attitudes from the team leader at the call centre<br> <br> 4. I need to cancel my contract now and dispute my charges but no-one is able to assist me - There is no 1 person in charge that can assist me <br> <br> I WANT A REFUND AND I WANT TO CANCEL MY CONTRACT SO BEST SOMEONE CALL ME<br>
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that an amount of R3025.63 will be credited to your account for the extra data usage from 2015-09-20 to 2015-11-20 invoices, reference number: ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that an amount of R3025.63 will be credited to your account for the extra data usage from 2015-09-20 to 2015-11-20 invoices, reference number: ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***