AA
Aisha A
1 reviews | Active since Nov 2016
28 Jun 2017, 08:52
False Information given
<p>I recently upgraded to a Flexi package with an amount of R 200.00 airtime. The consultant advised me that I can convert some of the airtime into data, which I'm fami**** other networks provide as well. Since I've been a client for years with MTN I immediatly trusted the consultant with all the information she was providing.</p> <p>Yestersday I tried converting some airtime into data and was told that I would be billed for the additional purchase, which I could not understand. </p> <p>I know all the calls are recorded so I'm trying my best to get hold of our conversation when I agreed to this new contract. I am aware that MTN never gives feedback as well on their customer service site</p>
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MTN South Africa's replyOfficial
28 Jun 2017, 08:58Dear Aisha,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Jun 2017, 08:58
Official
Dear Aisha,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
AA
Aisha A's updateReviewer Update
04 Jul 2017, 08:02I cannot believe that no one has bothered to contact me as yet regarding the above. Your employees are giving false info to your clients in order to make a sale.
I just want this matter to be resolved!
AA
Aisha A's update04 Jul 2017, 08:02
Reviewer Update
I cannot believe that no one has bothered to contact me as yet regarding the above. Your employees are giving false info to your clients in order to make a sale.
I just want this matter to be resolved!