False Information

*** Application was done for a Sim made for home..the sim was a combo with a route however I did not qualify for a router which was 79Rand extra monthly..The sales person was asked if the simcard will work if I do not have a router I was informed it will work..Received the sim and it wasn't working on my phone, I have a home router which I inserted the sim it still was not working, contacted customer service for the entire month with the aim of resolving the issue..MTN couldn't get the sim to work..technicians phone me and according to them the sim has a certain barring and I should go to their shop to test the sim compatability against any routers I might have..I asked to cancel I was referred to Mondo where they said it was already too late to cancel not taking into account all the queries I logged addressing my issues I am paying a sim card that is not working all because you sales team are busy chasing sales.. I am not going to buy a new router as I have a router that is compatible for your prepaid sim if the issue was network..MTN prepaid sim wasn't going to work..I spoke countless people in their customer service and no joy was received..I am really disappointed at the service received