False information

I upgraded my contract yesterday to sim only package which was on promotion. This is 70Gig day and 70Gig night. I received my prorate day data however not received night. I was promised by Leane Ramathula from Mtn direct that I will receive my contract same day detailing all the information discussed with her and till now I haven't received anything. I called MTN to enquire and spoke to a lady by the name of Nonkululeko Hadebe and unfortunately she cannot help me without copy of my contract which was not even sent to me. She said I am suppose to get the contract same day however I should wait for Monday. Now I am worried that the information provided by Leane was false as I still have the copy of my contract. I am not happy, as I have to wait till Monday. I will actually take MTN to the ombudsman if this is not sorted out.