False information and Dishonesty

MTN expect me to pay R4128 for migration fee that I was not informed of. When they call me to offer me an upgrade I even asked the consultant that is there any money that I need to pay and he said no. Nothing is going to change. Now from the 1st of Oct 2021 until now I have queries about my account. MTN is saying the is nothing they can do it was not them. I called Mondo and they said I must go to MTN shop and call them while I am there fng. And when you get there and explain to the consultant there they told me that they are plng with me. There is no such. When you call them you can't go through or they will tell you that they are off line phone after an hour. After an hour they are still off line. By then you wasted your time and money to travel 48 km to were you are staying. Please stop these false information that you give your clients. Right now my credit record has to be affected because of your selfishness, you just want to reach your sales with our expense. Be honest and stop lying to your clients. My reputation is being ruined by your dishonestly. Stop giving people our information and when you have to assist us you are saying you don't know who contacted us and they were not supposed to offer us that upgrade.