SN
Sifiso N

1 reviews | Active since Apr 2011

02 Oct 2015, 12:10

False information and BAD ATTITUDE

I first get a call from one agent who convinces me to signup for hotspotter wifi deal and I clearly explain to her that I dont want to have to go to wifi spots just to be able to use the internet but she continuously convinces me that since I' using an Ipone its already a wifi on its own meaning i can use the free wifi wherever i am using my phoe which didnt make sense but because i wanted to try it out i continued with the agreement. A few days later when i tried it it didnt work and fortunately or should i say unfortunately another call centre agent from the same company called me 2015/10/02 at 11:38 to offer me some more Value added services from MTN and when i told her i want to cancel the hotspotter deal she first promises to assist me at the end of the call after she tries to sell me some other stuff i dont need. after i give her the opportunity to explain her offers and i realised that i dont need any of those she just drops the call on me without assisting me with the cancellation steps i requested at the beggining of the call. Poor customer service at its WORST and people should not go asking for work when they know they cannot work with pleople, its disgusting!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Oct 2015, 09:48
Official
Hello sifisonene,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

As per our telephone conversation earlier on please note that we couldn't pick up anything on our systems and your number is still on prepaid, Kindly follow up with your Bank to check if they can trace those people with Reference number.

Warm Regards
Nompumelelo
REQ:***