FALSE INFORMATION ABOUT ROAMING
<p>I have a contract MTN 100 TopUp, which I maintain specifically for the purpose of being able to make payments and include beneficiaries via internet banking when overseas. Everything I have read which is available online indicates that roaming is available automatically for this type of package.</p> <p> </p> <p>So imagine my absolute delight to discover that it is not working when I get overseas. Imagine how much i Lol'ed and Lol'ed at the very helpful response from MTN that my "international roaming service is not active thus you are having an error when connecting, however, we can activate it when you come back into South Africa".</p> <p> </p> <p>Really, thanks for making me wait for that response. You guys have cost me and I am going to start lodging complaints with the 1000s of others that you already have. Seriously, after being a client many years, maybe time to say goodbye to MTN.</p> <p> </p> <p>Your information is deceptive and misleading and I will lodge a complaint with ICASA and whoever else will listen you have ****ed me off</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
19 Jul 2016, 13:41Good day Mr. Condogiannis,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that you are on the MTN Choice Flexi 110 package which is not a top up contract. We advise that when you are planning on roaming that you contact your service provider prior to departure and request for the roaming services to be loaded on your account. Please also check if we have roaming partnership with the country you are visiting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply19 Jul 2016, 13:41
Official
Good day Mr. Condogiannis,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Our system shows that you are on the MTN Choice Flexi 110 package which is not a top up contract. We advise that when you are planning on roaming that you contact your service provider prior to departure and request for the roaming services to be loaded on your account. Please also check if we have roaming partnership with the country you are visiting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,