False information.

I called MTN to make a payment arrangement because I was a bit late on payments for my cellphone contract. I had made arrangements to pay my Bill By the 6th March to which the service agent said it was ok and made the agreement. I had money coming in but the payments were made late to me and not on time.

How ever, I paid as I agreed on the 4th of March 2021, 2 days sooner then agreed on. Yet tonight I get a message from MTN saying that I have not honored my payment agreement and that I am to go make payments in store. Then shortly after that I get another message stating that I Will no longer be able to make payments until my account is paid in full. I have a standing agreement made that I would pay what I could now and would pay any outstanding money along with my next payment. Because the next payment is my last so I would be to happy to make payments in full to not have to deal with the likes of MTN. Also they suspend your account at midnight but yet they don’t have agents you can contact to sort it out till the next morning. So MTN sort this issue out now and allocate the payments made please thank you.

This contract is coming to an end and I am so happy about that as MTN is a waist of time and a horrific company to deal with. Also there signal is really bad as I never have decent signal. I never had this issue when I was with Vodacom and I am sorry I ever decided to give MTN a go. They suspend your contract with out trying to get hold of you to tell you there is an issue with your contract or anything they just suspend. They suspended my contract over 5 times and each time not a word or warning or a call. Once it was suspended while on a business trip and I needed my phone because of business and sending mails and so forth. Now I make a payment and 8 days later they still have not allocated that payment making me look stupid.