lM
lesedi M
1 reviews | Active since Jun 2012
15 Apr 2024, 13:25
False information
I have been trying to close one of my contract accounts with MTN to no luck. Last Month i made a payment of R1834. 00 on my account and was told im only left with R1300 (settlement) to finish off the contract, today , hoping to pay if off, a consultant tells me its not R1300 its R2800 because its an early cancellation. Can MTN make a decision already? to top it, I have been changed from paying via debit to cash , I am not sure why . So I am dealing with missed payments, that mess up my credit score
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Replies (1)lM
lesedi M's updateReviewer Update
01 Oct 2024, 10:03Dear Mtn
So it has come to my understanding that you have handed me over to legal department yet I have tried to communicate with you regarding debit to cash payment switch. I just spoke to one consultant from Legal department Shirley, who refused to offer me a longer period to finish my debt, I am shocked because had MTN adhered to my request , I would not be at the legal department and owing them what they say I owe.
Kindly fix this , it is not me who got myself where I am right now.
So it has come to my understanding that you have handed me over to legal department yet I have tried to communicate with you regarding debit to cash payment switch. I just spoke to one consultant from Legal department Shirley, who refused to offer me a longer period to finish my debt, I am shocked because had MTN adhered to my request , I would not be at the legal department and owing them what they say I owe.
Kindly fix this , it is not me who got myself where I am right now.
lM
lesedi M's update01 Oct 2024, 10:03
Reviewer Update
Dear Mtn
So it has come to my understanding that you have handed me over to legal department yet I have tried to communicate with you regarding debit to cash payment switch. I just spoke to one consultant from Legal department Shirley, who refused to offer me a longer period to finish my debt, I am shocked because had MTN adhered to my request , I would not be at the legal department and owing them what they say I owe.
Kindly fix this , it is not me who got myself where I am right now.
So it has come to my understanding that you have handed me over to legal department yet I have tried to communicate with you regarding debit to cash payment switch. I just spoke to one consultant from Legal department Shirley, who refused to offer me a longer period to finish my debt, I am shocked because had MTN adhered to my request , I would not be at the legal department and owing them what they say I owe.
Kindly fix this , it is not me who got myself where I am right now.