1 reviews | Active since Oct 2012
SMS's received from Jan 2015 about my account been overdue. On 29/04/2015 at 15:20 I contacted the call centre to enquire. A breakdown was given to me about the over due balances from Jan until May. The consultant then informed me once the amount which is overdue and balance owing is settled will thereafter be billed as R543.99. I also requested for a data usage MTN Choice of R200 to be cancelled which I was unaware of and an sms was sent as confirmation of this been done. Now MTN sends me another message of my account been overdue for the billing of the 1st June of R60.41. I am going to report the ***** and false information which has been given to me after doing a detailed breakdown and bringing my account up to date. This is day light *******. People don't even know about the R200 that MTN charges once your data usage is reached and exceeded even by 10MB...I'm sick and tired of receiving these SMS's about an overdue account. I want this matter investigated further before reporting this issue to the Ombudsman. I might not be the only customer MTN is *********** every single month. Listen to my call as stipulated and then someone needs to rectify this damn mistake soon.
Best regards,
Best regards,
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