RV
Rohan V
1 reviews | Active since Feb 2015
16 Jan 2017, 16:11
False Information
<p>I went to the MTN branch in Southern Centre as a new customer for a contract on Friday the 13th. We filled in the forms and the lady told me that it will take 48 hours to be approved. Today Moday the 16th I went back there to find out the progress of my application. There was no help at all, I was told I need to wait longer.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Jan 2017, 19:51Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2017, 19:51
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,