KC
Keith C

1 reviews | Active since Oct 2010

06 Sept 2016, 09:32

False Hopes

<p>In July 2016 MTN had what I thought were great deals on a combonation deal of modems and a Samsung television. The first MTN shop I went to told me straight they do not have stock of the TV I was looking at. </p> <p> </p> <p>I then waited about a week and went to another MTN shop who did the basic application on another TV deal but after 2 weeks of waiting for my TV or the modem I asked them to cancel the deal. </p> <p> </p> <p>As I last resort I called the MTN Direct Line and they signed me up immediately. I was told my modem would be delivered in 3 to 4 days and the TV in 21 days. I received the modem in 2 days and was really impressed. However it is now September and no TV. When I sent an e-mail venting my frustration yesterday, I got a call today to be told it would be easier to cancel the contract.</p> <p> </p> <p>I have been an MTN client for well over 17 years and this is the service I get. I am really not impressed and regret doing an upgrade on my current phone line. </p> <p> </p> <p>I now want my TV as promised and advertised!!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply07 Sept 2016, 23:04
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,

KC
Keith C's update20 Sept 2016, 10:24
Reviewer Update

Good day Siphumezo,

I still have not had any further communication from MTN. I really am a unhappy customer and after been such a loyal customer this treatment is a " slap in the face"!!!