1 reviews | Active since May 2018
False hope, for response from MTN
So MTN responds to a complaint, to want to assist to resolve. But the email to respond to for internal use only. Big Surprise! Im not authorised to email to **********
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have received confirmation that the devices was returned to MTN Midrand Warehouse with order number *** and RMA *** .
The 2 contracts will be cancelled.
Account balance is now R 1,406.54.
Credit of R1990.27 has been approved to the account and will reflect tomorrow.
The account balance of R1406.54 will be cleared with the credit of R1990.27, the difference of the credit for R583.73 will be refunded back to you for the debit order went through susses fully 31-10-2017.
Refund can take up to +-5 working days to reflect in your bank account as per the details we have on the system.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have received confirmation that the devices was returned to MTN Midrand Warehouse with order number *** and RMA *** .
The 2 contracts will be cancelled.
Account balance is now R 1,406.54.
Credit of R1990.27 has been approved to the account and will reflect tomorrow.
The account balance of R1406.54 will be cleared with the credit of R1990.27, the difference of the credit for R583.73 will be refunded back to you for the debit order went through susses fully 31-10-2017.
Refund can take up to +-5 working days to reflect in your bank account as per the details we have on the system.
Kind Regards,
Alice van der Merwe
Complaints Analyst