False Diagnosis at mtn repair centre

Hi Peter,<br> <br> PLEASE HELP!!!!!<br> I am contract customer, I recently sent in my phone (Sony M2) in for repairs which was still in guarantee, just under 5 months at mall@carnival. <br> <br> I was advised that the phone was discontinued so I have to take another phone with terms: pay additional R911.00 <br> I received a new phone (SONY M4 Aqua)<br> <br> I noticed the new phone was faulty, the memory card slot wasn't working. So I sent the phone in within 9 days. Ever since then, its been an issue getting my phone back. <br> It was sent in for warranty assessment due to the faulty memory card slot. The phone came back and was said it was in good conditions while not.<br> I called and followed up with the repair centre and they said a wrong description was logged.<br> <br> The phone was booked again for the repairs and the technicians rejected the warranty assessment claiming again it was in good condition. Please note that the phone is booked for the third time now and worried that they won't pick up the problem.<br> <br> The mtn franchise in mall@carnival and Sandton City mall were assisting where possible.<br> It's been a month already running back and forth with this issue. Would you kindly escalate it for me.<br> <br> Best Regards,<br> Kopano