False data advertising

<p>On 15 June 2016 i was contacted by Noelene Pillay from MTN regarding upgrading my contract. After weighing up my options i decided on a phone/contract and decided to do the upgrade, i also decided on taking 2 x data contracts. These contracts were the promotion which MTN was/is running : 2GB + 4GB Night Express per month for R99(https://shop.mtn.co.za/crs/browse/productFilter.jsp?categoryName=SIMOnly). Only in August 2016 did i realise that i was receiving 2GB + 2GB Night Express. I emailed Noelene on 16/08/2016 to enquire about this , Noelene rep**** to me on the 18/08/2016 requesting the numbers for the contracts. I sent her the numbers on 19/08/2016 to which she confirmed receipt. I did not hear from her by 22/08/2016 so i called the MTN customer care line to enquire for myself what was happening. The lady i spoke to informed me that i have a 2GB + 2GB Night Express contract(this deal is not even available on the MTN site), i then emailed Noelene once more explaining what had happened and that i was still waiting for feedback from her given that she was the one who did the contract application with me. It has been a week since i received any communication from Noelene, the person i spoke to gave me a number for the accounts department(?) ********** 667, this number just goes into the IVR and i held on for 15 minutes awaiting someone to pick up, which never happened. </p> <p>What irritates me is the fact that the additional data is the reason why i chose MTN over their competitors and for some reason i am not enjoying the benefits of the deal...oh and the fact that the sales consultant is now officially avoiding me - hence this posting on hello peter!</p> <p>I will not accept a simple "We're sorry it was an error on our side but you will get the data going forward", i am paying for a total of 6GB of data per month for 24 months as per the contract = 144GB and i expect to receive that data for the duration.</p>