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Enough M

1 reviews | Active since Sept 2013

02 Sept 2017, 17:50

FALSE CONTRACT AMOUNT TO 75 000

I'm so disappointed by MTN for handling my complains of ********** against my name I received call from saya, and inform me that I owe mtn 75 000 (reckless lending by mtn). This is very strange, mtn call me to inform me that I owe them r75 000, BUT good question why mtn failed to call me when someone or they authorise this account. My very concern is that after I discovered about this I comply with saya agent who requested me to submit my details at nearest mtn shops or fax to them. I don't trust faxing my documents to stranger, then I went to your mtn shop at airport where I find rude staff, who does not care for my pain. I went and submit my documents to declare that I'm not liability on this contract as I never open account with mtn, I submitted my contract at MTN-Airport, even mtn manager Trevor was there when I submit my document on 24 May 2017( more than 21 days to today) as per this ref ********** no respond and resolution on this query. I'm very shocked to learn that my matter is not even attended and resolved and my name still seating with bad debts record that I have nothing to do with it. I need MTN to remove my name , also to clear me with all this saga you put under my name. I need my credit record back and I need this matter to be resolved within as matter of yesterday.

I called Siziphiwe and given me new reference ref no: 1- ********** 4534, but still nothing happen. Please get all necessary documents to support my claim this at ref: ********** .ORT Airport I need answer and explanation on how my name end up on this mess. I'm not willing to wait any longer or resubmit another documents as I already submit certified ID copies and affidavit at MTN AIRPORT

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Replies (8)
MTN South Africa
MTN South Africa's reply10 Sept 2017, 19:37
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

EM
Enough M's update16 Sept 2017, 14:16
Reviewer Update
I'm not getting respond but I'm always asked same thing as per this email, why should I contact MTN after three times attempt to submit my documents? I need solutions Y'ello! Thank you for your email. kindly contact our ***** department on: ********** 466 Kind regards, Robert Bongani Legal Department MTN SA Reference Number: ********** 8
EM
Enough M's update16 Sept 2017, 14:17
Reviewer Update
Y'ello! Thank you for your email. Kindly provide a clear certified ID copy and affidavit in PDF format so that we can log a ***** query. Kind regards, Nomvula Zwane Legal Department MTN SA Reference Number: ********** 4
EM
Enough M's update16 Sept 2017, 14:19
Reviewer Update
1. I submitted my documents at MTN Airport 2. I scan and send first documents 3.I again went and do another affidavid and provide all documents but I still get same question, resubmit for what? why Nomvula Zwane don't convert those docs to PDF if she want docs in pdf?
MTN South Africa
MTN South Africa's reply18 Sept 2017, 22:27
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

For us to investigate and effectively assist you with this matter, Please send me your ID number so i can access the ********** account. Send it to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

EM
Enough M's update22 Sept 2017, 14:22
Reviewer Update
Thank you, I already forwarded the details to the provided email.
EM
Enough M's update09 Nov 2017, 09:00
Reviewer Update
Dear MTN For past 6 months from 24 May 2017, I'm been corresponding with you to get my name cleared. today is 09 November 2017 and yet no respond or feedback from your company. You send me pillar to pillar, agent to agent, department to department but yet no one took iniative to resolve this matter and clear my name. I want you to tell me, what you want me to do as I'm tired of sending you email after emails. I want also to indicate to you that you put stress in my life and also refuse me opportunities to obtained property through affordable prices and other discounted items and those in promotions. Please advice me what should I do to get my name cleared?
EM
Enough M's update04 Dec 2017, 17:43
Reviewer Update
Dear MTN, I SHOULD WAIT UNTIL WHEN FOR THIS PROBLEM TO BE RESOLVED? my life is stuck and it seems you are not willing to resolve this matter, is now 4th December 2017 from 24 MAY 2017. I had lost many opportunity because of this matter not resolved. I wrote you many emails, and you don't even care to update me. Is few days to 2017, most prices will increases and you denied me opportunity to buy anything since 24 May 2017 as my names is under unknown bad debts. Please give me an answer what is happening with my name? If next 7 days you failed to clear my name, I will have no options than to exercise my section 17 and approach relevant court to force you remove my names under unknown debts, give me explanation how and why it happen and cover all opportunities and cost I lost as result of this nonsense account.