rS
ricardo S

1 reviews | Active since Oct 2015

28 Oct 2015, 10:42

false contract advertising

I'm very upset with mtn on the 01 September 2015 I took a new cell phone contract the Samsung s6 for R499 I had waited along till the new month so I can get the new pricing so when I go to the mtn store I asked the guy when wil the price come down he said not any time soon. On the 4th of September the price came down to R479 pm and 1 gig of data free for 3 months. I am very upset I should be entitled to this deal as well I waited along time for the price drop and why should I miss out on a better deal which I was spose to be informed about because it's on the same month. The response from mtn has been ******* they just ignore everything I send them facebook messages emails nothing no response I'm so tired of been ignored by them.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Oct 2015, 11:30
Official
Hello ric4sab,

Thank you for bringing this to our attention via the Hello Peter website.

We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured.

Please note you are billed for the contract you signed for. The consultant at the store could only tell you what he knew at the time.

Best regards
Nompumelelo
REQ:***

Best regards,