FALSE CHARGES FOR MMS's

Tim,<br> <br> Your ref REQ:***<br> <br> I have received my finalized bill, and yes, the false charges for the 2 X MMS's are there.<br> <br> Please remove these charges from my February 2016 bill and re-issue the correct bill.<br> <br> I have instructed my bank to stop payment on your debit order and I will reverse the instruction once I receive a corrected bill.<br> <br> As described previously, the SIM card is used exclusively for data, being installed in a MTN Sharelink B683 router. The router does not have capability to send MMS's.<br> <br> Let me know if you require further information, but as also stated previously, I am not prepared to pay for an itemized invoice. I do have the number and date/time that the charged MMS's were supposedly sent to from my \Unbilled Itemized Invoice\".<br> <br> Thanks,<br> <br> jcs_cpt<br> <br> Hello jcs_cpt,<br> <br> We are sorry for any inconvenience caused.<br> <br> Due to the charges being on the unbilled invoice, we will and can only investigate the entries once the invoice has been finalised on the 13th of February 2016.<br> <br> We will get our Billing Team to verify the charges accordingly.<br> <br> Once again we do apologize for any inconvenience caused.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***"