1 reviews | Active since Sept 2016
False billing by MTN
<p>My telephone number was ported from MTN to Vodacom in January 2015. </p> <p> </p> <p>MTN have continued to bill me and have now suspended my account which does not actually exist.</p> <p> </p> <p>So far MTN owes me over R15,000 for debits taken from my account for a cell phone contract that does not exist.</p> <p> </p> <p>I have sent numerous emails and reported the matter at 2 different branches of MTN but have received no joy.</p> <p> </p> <p>If you try and call you just get recorded voice after recorded voice and no resolution or person you can actually talk to.</p> <p> </p> <p>It's pathetic! I'm sure they will soon hand me over for the non-payment of the non-existent account!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit note for the invoices dated 2014-12-01 to 2016-08-01 was passed on 2016-09-13 to reconcile the account. We have requested the copy of the credit note so that we can log a request for a banking refund.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit note for the invoices dated 2014-12-01 to 2016-08-01 was passed on 2016-09-13 to reconcile the account. We have requested the copy of the credit note so that we can log a request for a banking refund.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,