KM
Katlego M
1 reviews | Active since Nov 2016
28 May 2018, 15:42
False and Empty Promises
MTN just has a way of disappointing a potentially happy customer. When I took up a contract with them, I was promised the promotional 30GB and up until this day I have not received .
It first started with me being given a number that simultaneously used by another person, luckily that was resolved after some fight.
Now here is another one. CAN YOU GUYS JUST KEEP YOUR PROMISE AND GIVE ME DATA YOU PROMISED ME!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 May 2018, 17:05Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply28 May 2018, 17:05
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,