False adverti*****t from mtn. And lying agents and managers

I am extremely disappointed with MTN’s handling of my contract renewal. My original contract ended around March 2025. I renewed by taking a data contract for R259 (70GB). In May, I received a call from MTN offering me a better deal — R279 for 160GB — and I was assured during the call that my original R259 contract would be cancelled. Months later, I noticed that I am still being billed for both contracts, meaning MTN never cancelled the first one as promised. I immediately contacted MTN and asked for the call recording to verify what was said. I was told it would take five working days. It has now been almost a month with no response. I called again and was told that the investigation was completed and someone would call me back — it has been a week and no one has called. I am being charged for two contracts because of MTN’s failure to cancel the first one despite assuring me that it would be cancelled. This is unacceptable. I expect: The first contract (R259) to be cancelled with immediate effect. A full refund of all amounts billed for the contract since May 2025. A copy of the call recording where I was promised the cancellation. I have been a loyal MTN customer for years, but this experience is frustrating and feels like I am being ignored. Please resolve this matter urgently. Case number : Rco692734 spoke to smangele mthembu then when I called to check the investigation I spoke to Tracy Pillay. No help at all. And they going to deduct double again this month.