1 reviews | Active since Dec 2017
False advertising/bad service
FALSE ADVERTISING MTN
On the 2 November 2017, I did an upgrade with MTN and was to receive 30gb free date, 10gb over 3 months, which was not received. Was told this was escalated and will be sorted within 48 hours. After numerous calls/messages to MTN, to date(a month later) I have not received the 10 GB, as advertised. The only communication received from MTN is that they are working on resolving the issue and I will receive a SMS when it is loaded. No apology for the delay, no regular feedback that the problem is still being attended too and no communication as to what the problem is and time frame for when it will be resolved. Very Dissapointed in MTN – call reference ********** 69 and ********** 59
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the Inconvenience caused.
Kindly be advised that we have evaluated your account and picked up that the 10Gb its active and will be provisioned on the 08/12/2017
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the Inconvenience caused.
Kindly be advised that we have evaluated your account and picked up that the 10Gb its active and will be provisioned on the 08/12/2017
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team