False Advertising, unwilling to assist and taking customers for granted

<p>MTN is really taking us for granted, i keep getting false adverts from their promotions department. </p> <p>1. i received numerous text messages from MTN saying that if i upgade my sim to an LTE sim i would get 5 gig,i did the upgade on my other number as i have 2 contracts , i never received the Data , went to the store and they informed me they have no knowledge of the promotion. was referred back and forth until i gave up.</p> <p>2. I did an upgarde on 7 November and on that date there was a promotion they were running that said if you upgrade your contract with a minimum monthly subscription of R289 you get 50 gig every month and 10000 mtn to mtn minutes every month, i did my upgarde and no one ever mentioned this promotion. I then was surprised to see this promotion being advertised as a Black Friday special and hence it had been in effect longer than that.I called mtn and enquired Ref: ********** and i was informed that the promotion has been running for a long time now but is only available to a few selected customers. FEW SELECTED CUSTOMERS?????????????? i asked what the criteria was and they rudely informed me that there was no criteria but the selections are done rondomely by the system...What BULL*****. i have been loyal to MTN but its high time to move. I want that promotion dont tell me that the system decides who it gives and who it does not(this is then a lotery not a promotion)</p> <p> </p> <p>#MTNMUSTFALL </p> <p> </p> <p>regards</p> <p> </p> <p>Martin </p>