False Advertising - Unlimited 24 Hour - Uncapped internet for 24 hours

MTN use terms and conditions to sucker they loyal customers. In April 2018, I bought the Unlimited 24 Hour (Uncapped internet for 24 hours once activated) through the My MTN app on my iPad for my children to use whilst we are on vacation. I received by Bill on 25 April 2018 and was shocked to see that I was charged R****,00 for Data Usage. I phoned 083135 and the agent said that I should have read the terms and conditions that was sent to me via SMS and also activated the data bundle by dialing a short dialing code. I asked him how this was possible through an iPad that cannot receive SMS's not dial a short code. He shared with me that the Unlimited 24 Hour is limited to 150MB fair usage. I asked him where is that clearly stated, he said in the terms and conditions, that was referenced in the SMS, that I never received. He said to me that the number was blocked due to excessive data usage and that I should have been phoned when they picked it up. I did not receive any such call. I asked him what does the work unlimited mean - he admitted that it is endless..... False advertising from MTN. I went back into the app - and yes there are Terms and Conditions that you need to accept - but they are for the usage of the My MTN App - not for the Uncapped, Unlimited data bundle I was about to purchase. a billing query was logged and I was asked to speak to a credit controller - I was transferred to Michelle Bouwer. She was clearly looking forward to the long weekend - as she was of no help at all and had a attitude. She told me that she cannot help me , as I am not a business. I asked her to transfer me to someone who can assist me. She rep**** that she cannot transfer people from her phone, I should call the number again. I said to her that if I call again, I pay the connection charge again - as I was phoning from a landline. She repeated that I must call the number again she cannot help. I phoned ********** , as I was asked to do - hold on for 15 minutes...... and guess who picked up the calll...... Michelle Bouwer. I said to her that I held on for 15 min and that it was me again......all of a sudden she could not hear me. She could hear me as she acknowledged me in the beginning of the call. after a few , hello, hello, hello's - she hung up the phone.

Substandard service , False advertising and hiding CRUCIAL information deep in a second set of Terms and Conditions on their website , to knowingly abuse their customers.

I have lost all trust ad faith in MTN.