1 reviews | Active since Feb 2014
False advertising + Terrible customer service
<p>Your level of service is completely unacceptable!<br />This is now the third week of waiting for a response from your customer services.<br />I want a response and a resolution to your incorrect billing!</p> <p> </p> <p>If you advertise a phone to cost R319.00 pm (And no where advertise that this value excludes VAT)</p> <p>Please explain to me, how you can then legally charge R319.29, and add R44.71 VAT on top of that.</p> <p>I signed a contract with you to pay R319pm not R364.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that we tried to call and confirm the additional R45 300 SMS Bundle if you had requested it when the upgrade was processed, the phone was not answered and we left a voicemail for you at 17:00. You can call customer care line and request for the additional bundle to be removed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that we tried to call and confirm the additional R45 300 SMS Bundle if you had requested it when the upgrade was processed, the phone was not answered and we left a voicemail for you at 17:00. You can call customer care line and request for the additional bundle to be removed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***