False Advertising + poor service

My Mother received a message on Saturday from MTN advising that she was awarded R50 free airtime.<br> we queried them on Saturday as her balance wasn't credited and where told it was still coming through,<br> queried on Sunday again, given the same story.<br> On Monday she spoke to a consultant, Aadil who gave her a big B/S story about these rewards being awarded to people who subscribe and at the end of the message, the T&C's clause is listed.<br> She told him that firstly MTN should realize that not everyone has internet access and if that were the case they shouldn't have sent her the message in the first place and that it would be ********* if they do not give her the airtime.<br> Aadil then referred it to his manager and came back to her about network conjestion etc and that he's going to reset my sim and that we should reboot the phone if she didn't get the airtime within 2 hours to phone back. I did phone back and she is still waiting for the airtime ? <br>