1 reviews | Active since Feb 2019
False advertising! Pathetic Service! Worst in digital! No feedback! Fed up!
So this is the 2nd time I am complaining about the exact same thing. It has been 3 weeks after my first complaint about MTN's false advertising on laptops, yet they don't have any stock available at any of the 7 stores I've visited. I received a generic reply from Renall Chetty asking me which stores I've visited. I rep**** not that it really matter as basically every store including the warehouse doesn't have stock available, none the less since I've rep****, I have not received a response of any kind. Well this goes to show that Mtn doesn't care a world about your business. I am a customer with 4 very active contracts, yet they don't give a damn. Sorry Mtn you've just lost me as a client! All my contacts will be cancelled as soon as they come up for renewal. Must say clever trick of you Mtn only allowing cancelation of contracts telephonically and only during week days. In this day and age! Pathetic. To top it all the call centre agents don't even know how the online contract renewal process works. Mtn you are tracking behind on the the digital evolution of this world.... You disgrace me Mtn! Vodacom here I come. Worst service ever.
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the relevant department and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the relevant department and will revert to you with feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management
