1 reviews | Active since Jan 2016
False advertising/over billing/data depletion
Good Day,<br> <br> I am so disgusted to the service received by MTN. Firstly i've app**** for a contract: Blackberry Leap MTN Any Time 50 top up contract subscription fee R159.00 pm x 24 includes R55 airtime value, 25 sms, BIS plus Bonus 30GB data as advertised. I have been billed the pro rata rate (R237.00)which has been deducted off my bank account. i have received my new bill of which I should be paying R159.00 as advertised, instead my account is R218.00. Secondly, the bonus 30GB data was removed within the month with out any indication of limited time that i could use this data. I still had over 20GB left. Lastly, why do i have to top my data when it was advertised this contract includes BIS?? I have done a screen shot of this ad when i did the application and no one has advised me any different. In fact the only email i received was from a Consumer Post Paid Call Centre Agent asking me should they deactivate my BIS?? REALY??? I have kept all email correspondence upon signing my contract (07/12/2015) up until today 26/01/2016 with all back and forthing. All i want is the contract deal that i signed up for...
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
