False Advertising of 10gb data valid for 30 days for the first 3 months of a new contract/upgrade

Upon upgrading my contract on the 8th August 2017 I was given the 10gb promotional data which was supposed to be valid for 30days (as it promotion was 30gb free data over 3 months), however on the 14th August 2017 when I received my free minutes, etc. for the new month as my billing period is from the 14th-13th, the original 10gb was taken away and a new 10gb given to me as the 2 month. I called 808 and complained, who then told me I should liaise with the store from which I took the contract with and which I did. The store told me they would sort it out and they are aware that this has happened to other customers. There after I received an sms from MTN apologising for not giving me enough time to enjoy the 1st of my LTE free 10gb* 3 months and that they have extended it by a complementary month. Therefore, on the 14th November 2017 I should have received the complementary 10gb, but this was not the case.

I called the 808 call centre and they asked me to call the store again, which I have done and the agent has told me that he has logged the call but till now I still have not received the data.

This is completely unacceptable and unprofessional!

Service at MTN has got to be the worst as this is not my first bad experience with MTN, and I will definitely be porting my number at the end of my contract because you don’t deserve loyal customers with your complete and utter disrespect for customers!