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Nic R

1 reviews | Active since Sept 2011

19 Sept 2016, 12:16

False Advertising: No Stock Available ANYWHERE!!!

<p>Hi. I have been waiting for more than a month now for stock on the Note 4, after phoning more than 5 stores they all assure me that there is no stock available anywhere and that the MTN dispatch will not be sending out these phones. YET, in the SEPTEMBER booklet there is a contract which has this phone in it. This is false advertising and I would, like many customers, like to take up this deal. What now?!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Sept 2016, 22:04
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***