1 reviews | Active since Aug 2016
False Advertising - Mtn
<p>My husband and I were due for an upgrade on the 1/8/2016 we went to Sandton to get a Samsung TV and a router but Sandton Mtn was out of stock on the router, needless to say we searched until we found a MTN store with a router so we could order our TV. Balfour Park MTn upgraded us successfully on the 6/8/2016. Today we received a call from Benny the store manager at MTN Balfour to tell us that the 48" Samsung TV we want is out of stock and they don't know if they will ever receive the stock again and we should bring the router back to the store. Firstly how does MTN advertise a TV without checking with their supplier if the stock is available? Secondly how do you process an upgrade on YOuR system without checking for stock? We upgraded with the sole purpose of obtaining a TV and because it was advertised MTN better give us a TV otherwise I will be taking this up with the Ombudsman of Consumer Rights. Our MTN account number is A ********** . Please give me an update on our TV before I take this up even further.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Good Day Siphumezo
hope you are doing well.
I have yet to receive any concrete feedback from you, kindly update me on your investigations. ASAP
Good Day Siphumezo
hope you are doing well.
I have yet to receive any concrete feedback from you, kindly update me on your investigations. ASAP
Good Day Siphumezo
The manner in which MTN is handling our complaint regarding our upgrade is appalling, dissatisfactory & displeasing, We’ve only gotten a lousy response via hellopeter which means nothing to us & a call from Benny (MTN Balfour Park) apologizing about asking us to return the rooter, but the none the less WE haven't received a call from anyone in retentions/management or anyone really informing us how our situation is being resolved or what's happening to date WE don't know what's our solution in this matter if we getting the TV or not. What is the job of the people in Customer Service and Retentions? If they're not adhering to their duties!!!! We demand answers (written) on how this matter is being resolved or how it's going to be resolved & I don't want a call from Benny I want someone senior to call me so whoever they are must tell me what must happen now & the turnaround time of this mess of MTN!!!! I expect an answer in no less than 48 hours!!!! call me like you would If I miss a debit!!! This is absolutely pathetic
Good Day Siphumezo
The manner in which MTN is handling our complaint regarding our upgrade is appalling, dissatisfactory & displeasing, We’ve only gotten a lousy response via hellopeter which means nothing to us & a call from Benny (MTN Balfour Park) apologizing about asking us to return the rooter, but the none the less WE haven't received a call from anyone in retentions/management or anyone really informing us how our situation is being resolved or what's happening to date WE don't know what's our solution in this matter if we getting the TV or not. What is the job of the people in Customer Service and Retentions? If they're not adhering to their duties!!!! We demand answers (written) on how this matter is being resolved or how it's going to be resolved & I don't want a call from Benny I want someone senior to call me so whoever they are must tell me what must happen now & the turnaround time of this mess of MTN!!!! I expect an answer in no less than 48 hours!!!! call me like you would If I miss a debit!!! This is absolutely pathetic