FALSE ADVERTISING, INCORRECT BILLING AND DATA ALLOCATION

This is my second review that I am posting to HelloPeter regarding Mtn Cellular. I was due for an Upgrade on my Cellphone contract in September 2019 and I decided to do an upgrade for a Lenovo A6 AMD Laptop (I did it a another branch not at the Clearwater mall) and received the contract with an incorrect RAM (4GB) of which on the Yellow Trader it was advertised as (8GB RAM) and ended up not renewing my contract because of the incorrect and misleading advertising. Again in December the very same Laptop was advertised (2GB at R269 and R319 for (10GB) both with a RAM of (4GB) and 30GB ONCE OFF PROMOTIONAL DATA. I then went to MTN CLEARWATER MALL to do an Upgrade and I was assisted by (SUSAN MOGOTSI – TEAM LEADER – ***), I opted for the R319 PACKAGE and as I was signing the contract I noticed that on PG3 the package amount reflected (R369) of which I queried with her. She then told me that she will forward an enquiry to their Billing Department for the correct billing as per the yellow trader. I had to call her since 7days passed without me getting a response from her. On the 19th December 2019 she got a response on email from Shane Williams (Supervisor: Billing Ops) confirming the correct billing of (R319). I then signed the contract on the very same day for the Package. In a day or so I noticed that I was only allocated with 22GB and not 40GB that she confirmed that I will receive. I contacted the MTN customer service only to be told that I am on a R269 PACKAGE and not the R319 PACKAGE. I then contacted MTN CLEARWATER MALL for an explanation as to why the data allocated and the billing differ from what I was promised and I was told that Susan does not work at the branch and that she was moved to MTN GHANDI SQUARE (JOHANNESBURG). I phoned her on the 10th January 2020 and even sent her an email on the same day stating that she must either cancel the contract or keep the package at R269. Again she never responded I had to call her to enquire if my query was resolved or not, she referred me to MTN Retention department for cancellation knowing very well that they do not do cancellation if a contract was done in store. I made a lot of phone calls phoning her and customer services to get the issue resolved. On the 22nd January 2020 I got the shock of my life when I got a BILLING STATEMENT from MTN showing that I took a package of R381.91. I contacted her the same day and she requested me to email her the billing statement for further investigation and of which I did because I wanted the billing to be rectified before the debit order date. I waited for a few days for a phone call/email from her but as usual she did not honour her promise. I then phoned her again and even sent an email and her reply was that there is only two people working in store so it is difficult for her to resolve my query (It is the 17th February and I am still waiting). I phoned the MTN customer service and spoke to a lady by the name of Nontobeko on the 12th February 2020 and she confirmed that my package is MTN MY CHOICE 2 GB FOR R381.91. I am so very disappointed in Susan Mogotsi because I strongly feel that she does not possess the right qualities to be a TEAM LEADER and to be working for such a big Company like MTN. HER CUSTOMER SERVICE S****S AND PRODUCT KNOWLEDGE STINKS AND SHE NEEDS A LOT OF TRAINING IN THOSE SPECIFIC FIELDS. NB: KINDLY NOTE THAT I HAVE ALL THE DATES, EMAILS AND DETAILS OF THE PHONE CALLS THAT I MADE TO THE CUSTOMER SERVICE CENTRE AND TO HER. I AM HOPING THAT MY QUERY WILL BE RESOLVED IN A SPEEDY MANNER. DISSAPOINTED MTN CLIENT.

TABI LEGARI CONTACT NUMBER:-*** or ***…..